Account Manager

YOUR RESPONSIBILITIES

- Direct and manage digitally driven marketing programs to reach online audiences on Social Media (Facebook, Instagram, Twitter, etc.)
- Act as a brand guardian, immersing in all projects and be able to advise on industry and technology trends and developments
- Establish an excellent “eye” for creative output, recognising strong social executions and creative work, and when work could be improved
- Ensure the clients understand agreed workflows and follow up with them through the delivery process
- Translate the client’s vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations
- Establish and expand relationships with key accounts
- Identify opportunities and new interests that the client may not recognize to help drive revenue and benefit business needs as their digital advisor
- Ensure work is delivered on budget and manage invoicing according to the contract terms
- Be a role model for stewardship between the client and the agency by balancing the account’s needs with avoiding unnecessary expenditures and negotiating required costs
- Manage junior team members to help them develop their skills and drive their performance
- Obtain key client information and transfer them accurately to project teams to ensure effective scoping of work
- Anticipate, proactively address and advise management on potential client or revenue issues

YOUR PROFILE

- 2+ years of relevant experience in a digital/interactive marketing or other agency experience
- Organized and able to multi-task in a fast-paced environment
- Strong interpersonal and communication skills
- Demonstrated track record of client relationship development and service
- Proven experience in managing Social Media teams working cross-functionally within an organization
- Must be proactive, a self-starter and an excellent communicator both verbal and written
- Must maintain an entrepreneurial mindset
- Proficient in Word, Excel, Outlook, and PowerPoint or the equivalent on a Mac
- Solid numerical/financial understanding
- Excellent command of English, both verbal and written communication