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Helion Research

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We are Helion: an agency specialized in Customer Experience measurement & management.


Helion was founded by specialists coming from different backgrounds.

With an ambition to share knowledge in the particular field of Customer Experience.

Our goal is to bring research and consultancy in this domain to a next level. The vision was to create a centre of excellence, with true global solutions.


Helion combines skills and leading techniques available in different domains: Customer Experience design, Mystery Shopping, operational excellence, sampling techniques, research design, competitive analysis, business intelligence ...